Showcase spotlight
Explore my conversation design projects
I enhanced an existing Financial Services Bot by designing a more intuitive, secure, and conversational user experience. My work focused on implementing natural language flows for tasks like card locking, spending summaries, and password resets while improving authentication through contextual memory and session logic.
Prototyping and implementation methods used:
Go to Financial Services Bot's page
Age: 0101010
Location: World Wide Web
Archetype: Kind, Helpful, Explorer
I developed a Help Desk bot for a company seeking to enhance customer service and streamline operations. The bot can modify user accounts by unlocking computers, triaging outage notifications, generating custom reports, and transferring to a live agent for assistance.
Prototyping and implementation methods used:
Go to IT Help Desk Bot's page
Age: 0101010
Location: World Wide Web
Archetype: Kind, Helpful, Explorer
I created a University Services bot for an institution looking to automate some of its services. For example, the bot can furnish students with their GPA scores, current course schedules, and triage requests for assistance or additional information. The bot has been successful with both the firm and the students, improving efficiency and responsiveness in the university's services.
Prototyping and implementation methods used:
Go to University Bot's page
Age: 0101010
Location: World Wide Web
Archetype: Kind, Helpful, Explorer
I developed a Certification bot for a firm that needed a way to keep track of their clients' educational credits and certification status. The bot can update these important details and escalate to a live agent if more complex issues arise. The bot has been well-received by both the firm and the clients and has helped to improve efficiency and responsiveness in the firm's services.
Prototyping and implementation methods used:
Go to Certification Bot's page
Age: 0101010
Location: World Wide Web
Archetype: Kind, Helpful, Explorer